Complaint Form

By submitting this complaint form, you acknowledge that you have read and consented to the following:

• Upon reviewing your complaint, we will contact you via e-mail or a messaging platform (e.g. Telegram, Whatsapp or Instagram) within 5 working days. In the event you do not receive a response from us about your issue, you are strongly encouraged to immediately reach out to us.
• TIA will conduct due diligence in verifying all facts, within reason, to determine whether there is a triable case of if this complaint was untruthful.
• TIA reserves the right to act as a third party mediator to resolve the conflict between yourself and the person(s) whom you are lodging this complaint against. As such, TIA has the right to commence resolution proceedings and a final interview stage wherein all parties involved and representatives of TIA will be in attendance.
• If TIA finds that this complaint has been made untruthfully, you will be blacklisted from being a tutor and/or tutee under TIA.
• The data provided in this form is subjected to our Privacy Policy.